Terms & Conditions


Shipping & Handling

Shipping is charged to all orders. We endeavour to use the most competitive couriers with the best most reliable service. Overseas shipping charges are very competitive too.

Delivery Schedule

Please see the delivery section of the website.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Credit Card Security

When the order is placed, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


As soon as this bat leaves the workshop, it will be subject to the wear and tear of cricket games and practice. Willow is by its very nature, a soft wood that, when pressed, provides the rebound qualities required to strike the ball effectively. Wood is a natural product, which can only take so much stress and strain. The life span of a bat should be measured by how much ball impact it sustains, not the length of time you own it, the customer who uses a bat seven days a week should expect it to break seven times quicker than that of the customer who uses it once. For more information on prolonging the life of your bat, please visit the Bat Care pages of this website.

Returns and Warranty

Please see the warranty section of our website.

Bat Weight

The weight of your new Phantom Cricket bat is based on one grip and toe guard being fitted and before any stickers or branding are added. Please be aware that any further equipment additions to the bat (e.g. additional grips, toe guard and anti scuff sheet) will add to the quoted weight. It should also be noted that the bat’s weight will fluctuate with atmospheric conditions due to the hygroscopic nature of wood. For the majority of players, the ‘pick-up’ of a bat is considered to be of greater significance than its absolute weight. However, if weight is of paramount importance to you, then please check and ensure that you are happy with your new bat prior to use.

Reaching Us

If you need to reach us, please email us at info@phantomcricket.com or by using the ‘Contact Us’ form.

Privacy Policy

Phantom Cricket do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.