We ordered two bats, a PS7 for me and a junior shadow for my son (who is the better cricketer!)
Both bats arrived yesterday, look fantastic and we enjoyed using them in the nets last evening.
The bats are nearly identical in weight to our previous long-time bats, and yet feel noticeably lighter in pickup to both my son and me.
The service was great, Phantom were quite responsive within 24 hours to questions before and after the order. We had asked for the knocking service which seems to have been done well and the bats shipped well within their advertised timelines even with knocking.
The only minor issue is partly with UPS and not just phantom. The box arrived with so damage and although the bat phantom had double packed seems fine, the other one has a dent in the back. Hopefully it’ll turn out to just be cosmetic!